Question

Database queries resulting in '502- Bad Gateway'. Is there a timeout?

While viewing reports in case management, the database queries are resulting in '502 - Bad Gateway' errors. Is there any timeout set for database queries?

We are on PRPC 6.3 SP1

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August 30, 2015 - 11:05pm

Is the error occurs with the particular report definition or with any report definition?

Is the report querying Pega Database or External Database?

August 31, 2015 - 5:54pm
Response to Chunzhi_Hong

Hi Chunzhi,

It sporadically occurs with any report definition. The reports query Pega Database.

August 31, 2015 - 6:10pm
Response to NIPUNPETER

It is more likely your system is suffering some network problems, I suggest you contact with your network admin for further investigation.

August 31, 2015 - 6:18pm
Response to Chunzhi_Hong

Another check point is database resource, contact your DBA to see if there was any resource (ie. Conccurrent connections) shortage might occur ?