Question

case link opening a child case with no active assignments

Case link is opening child cases even if the case is resolved

Steps to replicate:  

1. Create a WO

2. Create a child WO

3. Resolve/Withdraw child WO

4. Click on the worklink for parent case

This will open child work object instead of opening parent WO

How can I make sure to open parent WO incase child WO is resolved; any help will be appreciated

Child case Opening.png

In the image above; if I configure configure a link to open COL-156(parent case); it will open BE-3(child case); even if the child WO is Resolved

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Pega
November 5, 2015 - 3:29am

Please mention your PRPC version and also provide screenshots of the steps and issue.

November 5, 2015 - 3:46am
Response to AGRAA

Pega version is 7.1.8 and attached screenshot 

November 30, 2015 - 2:59pm
Response to SumitV24

Sumit,

In the screen shot above, are you talking about the link at the top for COL-156? When you go through that process with tracer on, do you see where the context should be switching back to the parent? It might help to go through the same exercise with an open case where the switch works, so you can see the point of divergence. Once you have that, you should be able to work backwards from there.

Hope that helps,

Mike