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Care Management Framework

Hi,

Is Care management framework capable of handling calls like CPM, I know we can schedule calls, but not sure whether they are automatically handled like in CPM framework?

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Pega
May 5, 2010 - 4:40pm

Hi,

There is no automated handling of the outbound call. Not sure if CPM has one either. The idea would be to potentially hook into Phone Switch. But the scheduled call workitem is routed to the care manager's worklist and could be extended to a seperate outbound call workbasket.

Please let me know if this helps or give additional information to your desired business process.

Thanks.

May 5, 2010 - 4:43pm

Got it, Thanks a lot